Refund policy

To view our full Shipping, Refunds & Exchange Guide Click Here

We want you to feel confident in your purchase. If you need a refund, here’s how we handle it:

• Refunds are issued to the original payment method.
• Shipping fees are non-refundable unless the return is due to an error on our part.
• Refunds are processed within 5 business days after receiving and inspecting the returned item.

If you have any questions about your refund status, please contact us.

Damaged or Incorrect Items

We take great care to ensure your order arrives in acceptable condition. If you receive a damaged or incorrect item, please follow these steps:

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
• We will arrange for a replacement or refund at no cost to you.
  

✔ Sustainability & Reverse Supply Chain

If an item has a defect but remains functional, we offer a partial refund instead of a return. This helps reduce waste and unnecessary shipping while ensuring our products continue to serve a purpose.

We believe in giving every item a use, even if it has imperfections.

👉 Learn more about Kangaroo Leather & Its Wild Features

We’re a Small Craft Business – Please Allow for Response Time

We are a small family-run craft leather business, dedicated to creating high-quality leather goods with care and attention to detail. Unlike larger companies with dedicated customer service teams, we personally handle all inquiries while also managing production, shipping, and daily operations.

During busy periods—such as holidays or peak sales events—there may be slight delays in responding to messages. We appreciate your patience and will always endeavor to reply as quickly as possible.

Every inquiry matters to us, and we take the time to provide thoughtful responses to ensure the best customer experience.

Thank you for supporting a small, independent business! We look forward to assisting you.