Shipping, Exchanges/Returns & Refunds

Looking for Shipping & Refund/Exchange Information for Worldwide or Australian orders? 
Click Here to visit our Australian and Worldwide (Not USA) store.

1. Shipping Policy ↑ Back to Top

Order Processing

• Orders are processed within 1 - 2 business days.
• Orders placed on weekends or holidays are processed the next business day.
• Customers receive a shipping confirmation email with tracking once the order ships.

Shipping Methods & Delivery Estimates

• Standard Shipping: 5 days (FREE for all order values)
• Expedited Shipping: 1 - 3 days ($15.00 Fed Ex 2Day/ UPS 2ND DAY AIR)
• Shipping carriers: USPS, FedEx, UPS

Lost, Stolen, or Missing Packages

• We ship FOB (Free on Board) Shipping Point, meaning ownership transfers to the customer once the package leaves our facility.
• If a package is marked "delivered" but not received:
  • Check with neighbors or household members.
  • Contact the carrier for delivery details.
  • File a claim with the carrier for lost or stolen packages.
  • If stolen, consider filing a police report.

We value good old-fashioned customer service and know things don’t always go to plan. If your order goes missing or anything goes wrong, get in touch - we’re here to help.

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2. Returns & Exchanges Policy ↑ Back to Top

Return Eligibility

• Returns accepted within 30 days of delivery.
• Items must be unused (no general wear), in original condition, and with packaging/tags.
• Return/Exchange Form (Coming Soon)

How to Initiate a Return

• Contact us through the website chat (Email and Phone contact available soon) with your order number and reason for return.
• We do not provide return shipping labels, and customers are responsible for covering the cost of returning the item.
• Refunds are processed within 5 Business days after we receive and inspect the returned item.

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3. Refund Policy ↑ Back to Top

• Refunds are issued to the original payment method.
• Shipping fees are non-refundable (unless the return is due to an error on our part).
• Refunds are processed within 5 business days after receiving and inspecting the returned item.

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4. Damaged or Incorrect Items ↑ Back to Top

• If you receive a damaged or incorrect item, please contact us within 7 days of delivery.
• We will arrange for a replacement or refund at no cost to you.

✔ Sustainability & Reverse Supply Chain: If an item has a defect but remains functional, we will offer a partial refund instead of a return. This helps reduce waste and unnecessary shipping while ensuring our products continue to serve a purpose.

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5. Please Allow for Response Time ↑ Back to Top

We are a small family-run craft leather business, dedicated to creating high-quality leather goods with care and attention to detail. Unlike larger companies with dedicated customer service teams, we personally handle all inquiries while also managing production, shipping, and daily operations.

Thank you for supporting a small, independent business, and we look forward to assisting you!

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